SHIPPING POLICY

At Helen's Patchwork Quilts, we strive to ensure a seamless and delightful shopping experience for our customers. Our shipping methods are designed to deliver your cherished quilts and decor items with care and efficiency. We take great pride in our packaging to ensure that your purchases arrive in perfect condition, ready to add warmth and charm to your space.

Explore our shipping options and costs during the checkout process, and rest assured that we are committed to providing transparent and reliable shipping services. Decor items ship for free.

We are committed to delivering your handcrafted quilting products and decor with care and efficiency. Please review our shipping policy below for details on processing, shipping methods, and delivery times.

Processing Time

All ready-to-ship items will be processed within 3-5 business days of receiving your order.
Quilt orders are not processed or shipped on weekends or holidays.

Shipping Methods

We partner with reliable shipping carriers to ensure safe delivery of your items. Available shipping options include:

Standard Shipping: Estimated delivery in 5-10 business days after processing.
Expedited Shipping: Estimated delivery in 2-4 business days after processing (additional charges apply).
International Shipping: N/A

Shipping Rates

For quilts, shipping rates are calculated based on the weight, dimensions, and destination of your order. Final shipping costs will be displayed at checkout.
Free standard shipping is available for home decor products.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
If you do not receive a tracking number within the processing time, please contact us at nwilliams@hpquilts.com.

International Shipping

We do not offer international shipping at this time.

Shipping Delays

While we strive to ensure timely delivery, unexpected delays can occur due to weather, carrier issues, or other factors outside our control.
If your order is delayed, please contact us via the email you received with order and tracking information and we will work with the carrier to resolve the issue.

Damaged or Lost Packages

If your package arrives damaged, please notify us via the email you received with order and tracking information,
In the rare event that a package is lost during transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.

RETURN & EXCHANGE POLICY

We strive to ensure your complete satisfaction with our handcrafted quilting products. If for any reason you are not satisfied with your purchase, please review our return policy below:

Eligibility for Returns

The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
Custom or personalized orders are not eligible for returns unless there is a defect or error on our part.

How to Initiate a Return

For quilts, contact us at nwilliams@hpquilts.com with your order number and a brief explanation of the reason for the return.
We will respond within 3 business days with instructions on how to proceed, including a return authorization number and shipping address.
For home decor items, refer to the email you received with order and tracking information.

Return Shipping - Quilts

For quilts, the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds - Quilts

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 business days and automatically applied to your original payment method.

Exchanges

Exchanges are subject to product availability.
If you wish to exchange an item, please follow the return process in the email that you received with order and tracking information.

Damaged or Defective Items

If your item arrives damaged or defective, please please follow the return process in the email that you received with order and tracking information.

Non-Returnable Items

Custom quilts or special orders.
Items marked as “final sale” or “non-returnable” at the time of purchase.

Thank you for supporting our quilting business! We look forward to serving you!

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